By understanding suppliers' needs, teacher training provider Creative Education has been able to reduce procurement spend without compromising on quality.
When faced with squeezed budgets as a result of the economic crisis, the firm’s procurement manager Milla Harloff-Bernyk said she used innovation to make sure the company could still offer the same service.
She said she was determined not to drop quality – for example using budget hotels as venues instead of Marriot Hotels – because she knew how much the customers valued the experience.
Harloff-Bernyk told delegates at the eWorld Purchasing & Supply conference in London yesterday she made use of an e-sourcing platform from Market Dojo to free up her team’s time for “human interaction and communication”.
“I believe the data is good, software is brilliant but without adoption it’s not going to happen,” she said. “So that’s why we have used something that suppliers will find very user-friendly and easy to interact with."
Please read the full article in Supply Management here.